FAQ
General Question
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Partnership Question
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Order Question
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Find Usually Asked Question On This Page
Feeling lost in a sea of information? Don’t worry, you’re not alone! To help you navigate and get answers quickly, we’ve compiled the most frequently asked questions (FAQs) right here. Whether you’re seeking clarification on key points, understanding hidden details, or tackling common challenges, this curated list is your one-stop shop for fast and clear explanations. Dive in, explore, and discover the answers you need – all within 100 words! So, go ahead, unlock the secrets of this page and feel empowered to explore further.
RESIDENTIAL
We provide a range of residential cleaning services, including general cleaning, deep
cleaning, move-in/move-out cleaning, laundry services, carpet cleaning, pressure washing and
window cleaning.
The frequency of cleaning depends on your needs and preferences. We offer one-time,
weekly, bi-weekly, or monthly cleaning options to accommodate your schedule.
Yes, we prioritize the use of environmentally friendly and non-toxic cleaning products to
ensure the safety of your family, including pets and children.
It’s up to you. Many clients provide a key or access code, while others prefer to be present
during the cleaning. We work with your comfort and convenience in mind.
The duration depends on the size of your home and the scope of the cleaning service. We
can provide a more accurate estimate after assessing your specific needs.
Absolutely! We understand that every home is unique. You can discuss your specific
requirements with us, and we will tailor the cleaning checklist to suit your preferences.
Yes, all our cleaning professionals undergo thorough background checks, and we ensure
that they are fully insured to guarantee your peace of mind.
Your satisfaction is our priority. If you are not happy with any aspect of the service, please
contact us within 24 hours, and we will address and rectify the issue promptly.
You can contact us through our website, phone, or email to discuss your needs. We then set
up a convenient appointment time to do a walkthrough to provide an accurate quote and set the
right expectations.
No, we bring our own cleaning supplies and
equipment. However, if you have specific products you prefer or if there are allergies to
consider, feel free to let us know, and we can make accommodations.
We accept all major credit cards, Zelle and
Cashapp.
COMMERCIAL
We provide cleaning services for a wide range of commercial properties, including offices,
retail spaces, warehouses, medical facilities, educational institutions, and more.
Our cleaning services are flexible, and we offer various scheduling options to meet your
specific needs. Whether you require daily, weekly, bi-weekly, or monthly cleaning, we can
customize a plan that suits your business.
Yes, our cleaning staff is highly trained, experienced, and insured. We prioritize the safety and
security of both our clients and our employees.
We use eco-friendly and industry-approved cleaning products to ensure a safe and healthy
environment for your employees and clients. If you have specific preferences or concerns, we
are open to discussing alternative products.
Absolutely. We understand the importance of minimizing disruptions to your business
operations. We offer after-hours and weekend cleaning services to ensure a clean and
welcoming space without interfering with your daily activities
Yes, we are happy to accommodate additional cleaning services as needed. Whether it’s a
one-time deep cleaning, carpet cleaning, or special event cleanup, we can customize our
services to meet your specific requirements.
We are a first generation, family owned business, committed to serving at the highest level
based on setting the right expectations, attention to detail, and customer satisfaction. We
prioritize open communication, reliability, and delivering consistently excellent results. Client
testimonials and our track record speak to the quality of our services.
Our cleaning staff undergoes thorough background checks, and we implement strict security
measures to protect your property and sensitive information. We are committed to maintaining
the confidentiality and security of your business
While we take utmost care during our cleaning processes, accidents can happen. In the rare
event of any damage, we are fully insured, and we will promptly address the issue to your
satisfaction.
You can easily request a quote by contacting us through our website, phone, or email. We will
assess your specific cleaning needs first through a preliminary conversation. Based on the
compatibility, we will then schedule a formal walkthrough to gain a better understanding of your
needs and calculate the appropriate hours to provide you with a detailed and competitive quote
tailored to your requirements.
A: Our standard commercial cleaning contracts are typically for a one-year term, but we
are open to discussing and customizing contract durations based on your specific
needs.
A: Yes, early termination may incur penalties. The specifics of the penalty will be
outlined in the contract and are typically based on the remaining term and the
circumstances surrounding the termination
A: The contract will specify the required notice period for early termination.
Typically, a 60-day notice is standard, but this can be adjusted based on the
terms negotiated in the contract.
PRESSURE WASHING
Pressure washing is a cleaning method that uses high-pressure water to remove dirt, grime,
mold, and other contaminants from surfaces. The water is sprayed through a specialized nozzle
at a high force, effectively cleaning and restoring surfaces.
Professional pressure washing services use commercial-grade equipment and have
experienced technicians who understand the right pressure and techniques for different
surfaces. DIY methods may not be as effective and can lead to damage if not done correctly.
Pressure washing is suitable for a variety of surfaces, including concrete, brick, wood, siding,
decks, driveways, sidewalks, windows and more. It’s essential to consider the material
Yes, pressure washing can be environmentally friendly when using eco-friendly cleaning
solutions. Our company is committed to using environmentally safe products that effectively
clean surfaces without harming the environment.
The frequency of pressure washing depends on various factors, such as the location,
weather conditions, and the type of surface. Generally, it is recommended to have pressure
washing done annually or biannually to maintain the cleanliness and integrity of your property.
When done by trained professionals, pressure washing is safe for most surfaces. However,
using incorrect pressure settings or using the wrong equipment can lead to damage. Our
technicians are experienced and knowledgeable, ensuring that the right pressure and
techniques are used for each job.
The cost varies based on factors such as the size of the area, the type of surface, and the
level of cleaning required. We offer free estimates, and our pricing is competitive. Contact us for
a customized quote for your specific needs.
Yes, pressure washing is generally safe for painted surfaces. However, it’s important to use
the appropriate pressure settings and techniques to avoid damaging the paint. Our technicians
are skilled in handling painted surfaces with care.
While it’s not necessary for you to be present, we recommend that someone is available to
grant access to the property and discuss any specific concerns or requirements. Our team is
professional and can efficiently perform the service with or without your presence.
You can contact us through our website, phone, or email to discuss your needs. Based on
compatibility, we then set up a convenient appointment time to do a walkthrough to provide an
accurate quote and set the right expectations.
We accept all major credit cards, Zelle and
Cashapp.
CARPET CLEANING
Carpets should ideally be professionally cleaned every 12-18 months, but the
frequency may vary based on factors such as foot traffic, pets, and the presence
of allergens.
We use state-of-the-art equipment and eco-friendly cleaning solutions to ensure
a deep and effective clean. Our technicians are highly trained and dedicated to
delivering exceptional results
Yes, our cleaning solutions are non-toxic and safe for both children and pets. We
take special care to use products that are environmentally friendly and leave no
harmful residues.
The duration depends on the size of the area being cleaned and the extent of the
stains or dirt. On average, it takes approximately 2-4 hours for carpets to dry
completely after cleaning.
Yes, our technicians can move light furniture such as chairs and small tables.
However, we recommend moving valuable or heavy furniture items before our
arrival to ensure the efficiency of the cleaning process.
Our professional cleaning methods are effective in removing a wide range of
stains and odors. However, the success depends on the type and age of the
stain. We can assess the situation during a pre-cleaning inspection.
Yes, we provide our clients with maintenance tips, including regular vacuuming,
addressing spills promptly, and using doormats to minimize dirt entry. We can
also recommend suitable carpet protectors to prolong the cleanliness of your
carpets
Our pricing is based on the size of the area to be cleaned, the type of carpet, and
any additional services requested. We offer free, no-obligation quotes, and our
pricing is transparent with no hidden fees.
Yes, we are fully insured, providing peace of mind to our clients. Our insurance
coverage includes liability and worker’s compensation.
You can contact us through our website, phone, or email to discuss your needs.
Based on compatibility, we then set up a convenient appointment time to do a
walkthrough to provide an accurate quote and set the right expectations.
We accept all major credit cards, Zelle and
Cashapp.